With only five seconds before a website visitor makes the determination to stay of leave your website, stated this lawyer in Columbia SC, it is very important that you think of creative ways to engage them as quickly as possible. One very popular tool to achieve better engagement and success is implementing a live chat button on your website to assist buyers in their purchase or as the case may be with an attorney’s website, to get the client to engage your services as a law firm. In addition to helping buyers find particular items, there are several more benefits that could completely turn around your visitor interaction and your ultimately gain you more new clients or sales.
Helping Indecisive Clients Use Our Law Firm
Many buyers who wander to your website might just be window shopping or perhaps looking for the best possible deals. Without the chat feature, they are left to look for the best possible deal without any prompting, and more often than not will leave the sight as they continue looking for a bargain. With the live chat feature, you can instantly interact with the buyer and see exactly what it is they are looking for. If price is an issue, you have the option to offer them discount and promotional codes to help give them a deal that they feel is tailored right for them. For law sites the advantages are very immediate and some of the major national law website like http://www.lawhelp.org/ were the first to use online chat to help answer questions in real time for their site visitors.
Building Buyer Confidence In Our Legal Services
If a visitor is on your website for the first time, all they have to go by is either reviews made about your website or recommendations made in forums or blogs. When the buyer sees that a representative is live on chat ready to assist, it instantly gives the buyer confidence that this website is serious about their customer service. That small button can have such a positive impact on how the visitor interacts, even if price is not the lowest. The visitor will think that long after the sale they have a direct contact to the representative of the company to help ensure everything is perfect from shipping to delivery.
Handling Challenging Questions
When a visitor arrives on a new website, they have a tremendous amount of questions that might night be easily found on a FAQ page buried in the website. These questions can often make or break a buying decision, from shipping times, returns, and questions about custom products. Speaking with a live operator gives answers to those questions before the visitor goes to the competition and finds the answers there instead. The cost to maintain this live chat button is minimal compared to the huge and consistent new business that it could bring in year after year, especially for a law firm. For an example of Chat in use visit them at: http://columbiaattorneygroup.com